Frequently Asked Questions
Find answers to common questions about our products and services
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Company
Learn about Barcodetrade and our services
20 questions
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Repairs
Information about our repair services and processes
19 questions
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Rentals
Everything about our equipment rental services
20 questions
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Sales
Information about purchasing equipment and warranties
20 questions
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Support Contracts
Details about our annual support agreements
20 questions
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Returns & RMA Process
How to return products and request repairs
20 questions
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Warranties
Warranty coverage and terms
20 questions
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Shipping & Logistics
Delivery, shipping rates, and tracking
20 questions
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Payments & Billing
Payment options and billing information
20 questions
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Technical Support
Getting help with your equipment
20 questions
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Company
A UK-based provider of barcode hardware, repairs, rentals, and support services. We specialize in comprehensive barcode solutions for businesses across various industries.
Blue Box Building, 14 Eelmoor Road, Farnborough, Hampshire, GU14 7QN. Visit our contact page for directions and business hours.
We offer hardware sales, equipment rentals, repair services, support contracts, and technical services. Browse our full service catalog.
Yes, VAT No: 890 2486 05.
Email sales@barcodetrade.co.uk or call 01252 511409. You can also use our contact form for inquiries.
Email helpdesk@barcodetrade.co.uk or call 01252 511409. Learn more about our technical support services.
Monday–Friday, 9 AM–5 PM GMT. See our contact page for holiday schedules.
Yes, we ship worldwide. Contact our sales team for international shipping rates and details.
We support Zebra, Honeywell, Datalogic, and other major barcode hardware brands. View our complete brand catalog.
Yes, we are authorized resellers for leading barcode equipment brands. Check our OEM partnerships.
5393926 (Registered in England and Wales).
Limited on-site services are available. Most support is depot-based. Learn about our comprehensive support contracts.
By appointment only—contact helpdesk. See our location details.
Over 15 years (established pre-2010). Read more about our company.
Yes, we provide training for hardware/software integration. Contact our support team for training options.
We serve retail, logistics, healthcare, and manufacturing industries. Explore our industry-specific solutions.
We prioritize repairs and refurbishment to reduce e-waste. Learn about our eco-friendly refurbishment services.
Yes, we offer equipment buy-back services. Email info@barcodetrade.co.uk for details.
Contact info@barcodetrade.co.uk to discuss partnership opportunities.
Legal documents are available upon request or via your account manager.
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Repairs
Submit an RMA form via helpdesk@barcodetrade.co.uk. Learn more about our repair services.
5–10 business days (depending on service type). See our repair quote options for expedited services.
Yes—select "Priority Repair" on your RMA. Check our advanced swap service for fastest turnaround.
No—quoted separately due to wear-and-tear. View our consumables catalog.
Unauthorised repairs void warranties. Use our professional repair services.
Not under standard warranties/support contracts. Consider our comprehensive contracts for broader coverage.
Assessment fee might apply (waived if you proceed with repair). Learn about our assess & quote service.
Assessment fee might apply.
Customers cover shipping to us; we cover return shipping. See our shipping policy for details.
Pre-paid repair credits for comprehensive device fixes. Learn about repair tokens.
30 days for parts and labour.
Yes—via your RMA number. Contact helpdesk for status updates.
Only supported brands/models. View our supported devices.
We offer replacement devices at discounted rates. Browse our refurbished equipment.
No—batteries, cradles, etc., are replaced. Shop for replacement accessories.
Securely to prevent transit damage—include RMA form.
Physical damage, software issues, unauthorised modifications. Review our repair terms.
Yes—via Repair Tokens or quoted service.
Yes—select our Assessment & Quote service.
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Rentals
Scanners, mobile computers, printers, cradles. Browse our rental equipment catalog.
1 month. Learn more about our flexible rental terms.
Monthly in advance—30-day payment terms.
Yes—free repairs for non-customer damage. See our rental maintenance policy.
You cover repair/replacement costs. Consider our protection plans.
Yes—discussed case-by-case. Contact sales for rent-to-own options.
Next business day (if ordered by 12 PM GMT). View our rental availability.
Yes—contact sales for volume rates on long-term rentals.
Customer covers delivery/return shipping.
Replacement fee applies (based on device value).
Yes—notify us 7 days before end date.
No—but you're liable for loss/damage. Ask about protection options.
Package securely and use our provided label.
No—purchased separately. Contact sales for software options.
1 month's rental fee + cumulative charges.
Yes—via "Fast Swap" service (if included). Learn about our swap services.
Only with "Swap Stock" option. See our premium rental options.
Yes, with chargers.
Email helpdesk@barcodetrade.co.uk immediately.
Yes—with 30 days' notice + early termination fee. Review our rental terms.
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Sales
Yes—Grade A (like-new) and Grade B (good condition). Browse our refurbished equipment.
3 months standard (extendable). Learn about our extended warranty options.
Yes—email sales@barcodetrade.co.uk or use our quote request form.
Yes—from registered businesses.
Bank transfer, credit card (Visa/Mastercard).
No—VAT added at checkout.
1–3 business days (UK). Check our shipping policy for details.
Yes—within 5 days of delivery with RMA. See our return policy.
Yes—provide competitor's quote. Contact sales for details.
Yes—batteries, cradles, cables, etc. View our accessories catalog.
Yes—through our buy-back program. Email info@barcodetrade.co.uk.
Software/config loading—yes; hardware mods void warranty.
Worldwide—contact sales for rates.
Tracking number emailed upon dispatch.
Notify us within 24 hours for replacement.
Yes—request via sales. Try our demo program.
Yes—labels, ribbons, printheads. Shop our consumables section.
Yes—1–3 years beyond standard. Explore our warranty extensions.
Device-specific utilities only—enterprise software sold separately.
Yes—through third-party partners. Ask about our leasing options.
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Support Contracts
Annual agreement for repairs, replacements, and technical support. Explore our comprehensive contract options.
Hardware faults (exclusions apply). See full details in our contract coverage guide.
Consumables, physical damage, software, third-party repairs.
12 months (auto-renewing).
Give 3 months' written notice before renewal.
A limit on repairs (e.g., 20% of devices/year)—excess billed separately. Learn about tiered support options.
No—business hours only. See our support hours.
No—only core hardware.
5 business days from receipt. Consider our advanced swap service for faster turnaround.
Customer pays to send devices; we cover returns.
Buffer devices for immediate replacement (extra cost). Learn about our swap stock options.
Yes—prorated adjustments apply.
No—only hardware support.
Annually in advance.
Purchase repair tokens or pay per repair.
Yes—if included in contract.
No—only manufacturing faults. Consider our premium coverage options.
Via RMA request referencing contract number.
No—non-transferable.
We'll replace it (subject to terms). View our replacement options.
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Returns & RMA Process
Request an RMA via helpdesk@barcodetrade.co.uk.
Serial number, fault description, contact details.
45 days.
No—unauthorised returns rejected.
Fala Ltd, Blue Box Building, 14 Eelmoor Road, Farnborough, GU14 7QN.
Yes—unless under warranty/support contract.
14 days after inspection.
No—non-returnable.
Returns not accepted after 30 days.
Yes—for sales returns.
Claim with your courier—we recommend insurance.
Yes—but no refund for unused period.
We recycle them—no return needed.
Yes—15% for non-faulty sales returns.
Assessment fee might apply if no issue is detected.
Yes—email helpdesk before shipping.
Only with "Swap Service" contracts.
Use your courier's tracking number.
We'll contact you—additional shipping fees apply.
Yes—customer covers all shipping/customs costs.
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Warranties
3 months for sales; 30 days for repairs.
Parts and labour for manufacturing defects.
Physical damage, liquid exposure, unauthorised repairs.
No—consumables are excluded.
Yes—purchase extended support contracts.
No—tied to original buyer.
Submit RMA with proof of purchase.
Yes—3 months.
Software, accessories, normal wear-and-tear.
No—depot service only.
Replaced at no cost.
No—software support is separate.
Yes—for non-customer damage.
5 business days.
Same or equivalent model/grade.
Yes—pay price difference.
Customer sends to us; we cover return.
Only if sold by us (3 months).
Warranty void immediately.
No—back up data before service.
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Shipping & Logistics
DHL, UPS, FedEx—and local couriers.
Calculated at checkout (free for UK contracts).
If ordered by 12 PM GMT.
Yes—from Farnborough by appointment.
Tracking number emailed upon dispatch.
Contact helpdesk for investigation.
No—customer pays import fees.
No—signature required.
Only before dispatch—email helpdesk.
Anti-static, shock-resistant materials.
Basic coverage—upgrade at checkout.
With pre-paid return labels.
Yes—contact sales.
We investigate after 5 business days.
No—carrier determines schedule.
No—not for standard orders.
Next-day tracked service.
Use included label and RMA form.
Yes—provide tracking to helpdesk.
Yes—compliant with IATA regulations.
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Payments & Billing
Bank transfer, Visa, Mastercard.
Yes—encrypted processing.
30 days from invoice date.
8% annual interest + collection costs.
Yes—email accounts@barcodetrade.co.uk.
No—bank or card only.
No—annual fee only.
Email accounts@barcodetrade.co.uk.
No—annual billing only.
GBP (£)—others by request.
On all invoices—VAT No: 890 2486 05.
Yes—for businesses after credit check.
Email accounts@barcodetrade.co.uk within 7 days.
Yes—contact sales.
Provided on invoices—Lloyds Bank, Acc: 11398068, Sort: 30-15-99.
No—fees absorbed by us.
Yes—Repair Tokens or contract prepayment.
30 days unless specified.
No—electronic payments only.
Email accounts@barcodetrade.co.uk.
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Technical Support
Email helpdesk@barcodetrade.co.uk or call 01252 511409. Visit our support center.
Limited to OS/config—not third-party apps.
Yes—troubleshooting guides and config support. Check our printer support services.
4 business hours for critical cases.
Yes—via TeamViewer/email.
Guides available online—contact helpdesk for specifics.
No—back up before service.
Yes—for supported devices.
Step-by-step guides on our website. View our scanner support resources.
Troubleshoot cradle/battery—or request RMA.
Yes—as part of "Software & Config Loading" service.
Limited—contact for details. Learn about our mobile device services.
Use alcohol-free wipes—avoid hand sanitizer.
No—but we recommend third-party software.
Likely printhead/darkness setting—contact helpdesk.
Provide model number—we'll send instructions.
No—refer to manufacturer docs.
Yes—onsite or remote (fee applies).
Windows CE/Android/iOS for enterprise devices. Check our supported platforms.
Email info@barcodetrade.co.uk for instructions. Learn about our eco-friendly disposal options.
Product Support
Find product manuals and guides
Learn more
Repair Services
Professional repair solutions
Learn more
Service Contracts
Comprehensive support plans
Learn more
Business Hours
Mon-Fri: 9AM-5PM GMT
Learn more
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