Choose Your Service Level
From Basic to Premium
Flexible repair options to match your needs and budget. Select from our three service tiers or let us create a custom plan just for you.
Three Service Levels to Choose From
Each tier is designed to meet different business needs. All include our quality guarantee.
Essential Service
Perfect for budget-conscious businesses
From £150
per device annually
- 10-day standard turnaround
- Basic fault coverage
- Email support
- 30-day warranty
- Annual reporting
Professional Service
Ideal balance of service and value
From £250
per device annually
- 7-day priority turnaround
- Comprehensive fault coverage
- Phone & email support
- 60-day warranty
- Quarterly reporting
- Loaner devices available
Premium Service
Maximum support & fastest service
From £400
per device annually
- 5-day express turnaround
- All-inclusive coverage
- 24/7 priority support
- 90-day warranty
- Monthly reporting & analytics
- Advanced swap eligible
- Dedicated account manager
Compare Service Tiers
| Features | Basic | Professional | Premium |
|---|---|---|---|
| Turnaround Time | 10 days | 7 days | 5 days |
| Fault Coverage | Basic | Comprehensive | All-inclusive |
| Support Channels | Phone & Email | 24/7 All Channels | |
| Warranty Period | 30 days | 60 days | 90 days |
| Reporting | Annual | Quarterly | Monthly |
| Loaner Devices | - | ||
| Advanced Swap | - | - |
Need Something Different?
Let's Build Your Custom Plan
Every business is unique. If our standard tiers don't quite fit your needs, we'll create a custom service plan tailored specifically for you.
Custom Options Include:
- Mix-and-match service levels
- Volume-based pricing
- Specialized device coverage
- On-site support options
Perfect For:
- Large enterprise fleets
- Multi-location businesses
- Seasonal operations
- Specific industry requirements
Frequently Asked Questions
Can I switch between tiers?
Yes! You can upgrade or downgrade your service tier at any time. Changes take effect at your next billing cycle.
What's included in "fault coverage"?
Basic covers common hardware failures. Comprehensive includes accidental damage. All-inclusive covers everything except loss or theft.
Are there minimum device quantities?
Basic and Professional tiers require a minimum of 10 devices. Premium tier requires 25+ devices. Custom plans can accommodate any volume.
How does billing work?
Annual contracts are billed upfront with optional quarterly payment plans available for Professional and Premium tiers.
Find Your Perfect Service Level
Whether you need basic coverage or premium support, we have the right solution for your business