Official UK Service Partner for CipherLab

Official UK Service Partner for CipherLab

Certified expertise. Unrivalled support.

Barcodetrade is proud to be the exclusive UK service partner for CipherLab, providing certified repair, refurbishment and lifecycle management solutions across the full CipherLab product portfolio.

With over two decades of experience in enterprise mobility and AIDC solutions, our team is fully authorised and factory-trained by CipherLab to provide OEM-grade services, including:

• Authorised repairs: full-service diagnostics, maintenance and part replacements using genuine CipherLab components.

• Refurbishment and lifecycle extension: restoring devices to like-new condition and extending their operational lifespan.

• Buy-back and redeployment: sustainable asset recovery and circular economy services tailored to your fleet.

Whether you are managing hundreds of mobile computers or need dependable support for critical devices, Barcodetrade is focused on service continuity and long-term device integrity.

As CipherLab's trusted partner, we act as the direct line between your organisation and the manufacturer, supporting firmware compliance, configuration accuracy and access to the latest technical updates.

What our CipherLab partnership means for your fleet

Enterprise fleets rarely run on one device type or one generation of hardware. Retail, logistics, manufacturing, healthcare and distribution teams often run current CipherLab models alongside older units that still do important work. A manufacturer-aligned service partner helps keep that mixed estate consistent.

Working with an authorised partner means:

• Genuine parts: repairs use genuine CipherLab components, so repaired devices stay aligned with manufacturer specifications.

• Firmware and configuration: our technicians have access to CipherLab firmware and technical updates, and can load software and configuration so devices are ready for your workflows.

• One partner for the whole lifecycle: repair, refurbishment, buy-back and secure IT asset disposition from a single UK-based team.

You can browse our CipherLab range, including the CipherLab RK Series and CipherLab RS Series, in our product catalogue.

How CipherLab repairs work

All repairs, including CipherLab devices, are handled at our ISO certified service centre in Farnborough, UK, through a straightforward Return Material Authorisation (RMA) process:

1. Request an RMA. Email helpdesk@barcodetrade.co.uk with the serial number, a description of the fault and your contact details. Your RMA number is used to track the device throughout the repair process.

2. Send your device. Package the device securely to prevent transit damage, include the RMA form and send it to our Farnborough service centre.

3. Repair and return. Our technicians diagnose and repair your device according to your chosen service level, then return it to you.

Before you send a device, back up any data you need: data cannot be recovered during service. For mobile computers, devices undergo secure data wiping before repair work begins, and we provide certificates of data destruction when required.

If a device will not charge, troubleshoot the cradle and battery first. Accessories such as batteries and cradles are replaced rather than repaired.

Repair options for enterprise fleets

Different fleets need different service models. Our repair options include:

• Comprehensive Contract: contract cover built for larger fleets.

• Repair Tokens: tokens bought in advance and redeemed one per repair.

• Assess & Quote: a full diagnosis and quote before you commit.

• Repair & Quote: the device is fixed first, then quoted for the completed work.

• Tiered Options: basic, mid or premium tiers, or a custom plan built for you.

• Bespoke Repair Solutions: custom repair packages with custom service level agreements and dedicated account management.

For help deciding whether a faulty unit should be repaired at all, see our guide on what to do when a barcode scanner is not working.

Keeping teams working while devices are away

Most support is depot-based, with limited on-site services available, so it pays to plan cover for devices that are in for repair. Our equipment rentals include pre-configured mobile computers and scanners for projects, peaks and equipment failure coverage, and all rental equipment is maintained, sanitised, updated and certified before dispatch. Keeping a small pool of tested spare devices, batteries and chargers on site gives your teams further breathing room.

Built for enterprises, resellers and partners

Since it was founded in 2005, Barcodetrade has built enduring partnerships with OEMs, VARs and end users across retail, logistics, manufacturing, healthcare and distribution. Alongside direct enterprise support, we offer white-label options for OEMs, MSPs and ISVs, so partners can extend CipherLab lifecycle services to their own customers.

Beyond repair: refurbishment, buy-back and ITAD

CipherLab support does not stop at the repair bench. Our refurbishment process covers a complete assessment, a detailed quote, component replacement, deep cleaning, firmware and software updates, and comprehensive testing.

When devices leave your fleet, our buy-back programme accepts working and non-working equipment with certified data destruction. For devices that cannot be repaired, rented or refurbished, our secure IT asset disposition service provides certified data destruction, WEEE-compliant recycling and certificates of disposal. Our guide to barcode hardware ITAD for UK businesses explains the process in detail.

Why leading enterprises choose Barcodetrade for CipherLab support

• CipherLab-certified technicians

• Genuine spare parts and firmware access

• Secure IT asset disposition (ITAD)

• UK-based facility with global reach

• Service continuity for business-critical devices

Future-ready service. Backed by CipherLab. Supported by Barcodetrade.

From large-scale deployments to legacy device support, Barcodetrade provides manufacturer-aligned service, helping enterprises reduce operational friction and achieve peak hardware performance across the CipherLab ecosystem.

Speak to a CipherLab-certified advisor

Let us build a sustainable, scalable hardware service strategy tailored to your operational environment. Contact our team, call 01252 511409 or email helpdesk@barcodetrade.co.uk to request an RMA.

Frequently asked questions

Is Barcodetrade an authorised CipherLab service partner?

Yes. Barcodetrade is the exclusive UK service partner for CipherLab. Our team is fully authorised and factory-trained by CipherLab to provide OEM-grade services across the full CipherLab product portfolio.

Do CipherLab repairs use genuine parts?

Yes. Authorised repairs include full-service diagnostics, maintenance and part replacements using genuine CipherLab components.

How do I send a CipherLab device for repair?

Email helpdesk@barcodetrade.co.uk with the serial number, a description of the fault and your contact details to request an RMA. Then package the device securely, include the RMA form and send it to our Farnborough service centre.

Can you update firmware on CipherLab devices?

Yes. As CipherLab's partner we have access to firmware and the latest technical updates, and we can load software and configuration onto devices.

What happens to CipherLab devices that cannot be repaired?

They can go through our buy-back programme or, where they cannot be repaired, rented or refurbished, our ITAD service, which provides certified data destruction and responsible recycling.