Cipher Lab

“Exclusive UK Service Partner for CipherLab”

Posted on November 1st, 2022

Fala Ltd, a distinguished player in the realm of barcode scanner equipment, has achieved a notable milestone by being appointed as the exclusive UK Service Partner for the CipherLab product range. This accomplishment comes on the heels of a successful 12-month trial period during which Fala worked closely with the original equipment manufacturer (OEM) to meet stringent requirements and deliver optimal service to their customers.

In its capacity as the sole UK Service Partner, Fala takes on the crucial responsibilities of parts management, providing expert repair solutions, and crafting service agreements tailored to meet the diverse business needs of their clientele. The close collaboration with the OEM positions Fala to ensure that their customers receive the pinnacle of service and support for their CipherLab products.

This partnership stands as a testament to Fala’s unwavering commitment to providing exceptional service and support to its customers. By securing the position of the exclusive UK Service Partner for the CipherLab product range, Fala underscores its expertise and dedication to the industry. Beyond a business arrangement, this partnership signifies a strategic move that will allow Fala to expand its services and reach a broader audience, all while consistently offering customers the highest quality service and support.

Fala’s partnership with CipherLab is not merely a contractual agreement; it is a significant achievement that echoes their commitment to excellence. Through collaborative efforts with the OEM and a steadfast commitment to delivering unparalleled service, Fala has firmly established itself as a leading service provider in the industry. This recognition is not only a feather in the cap for Fala but also a testament to the evolution of the company from its inception in 2005 to its current status as the UK’s largest holder of used barcoding equipment.

The exclusive role as the UK Service Partner for CipherLab opens up new horizons for Fala, providing an opportunity to diversify and enhance their services. The expanded portfolio includes crucial aspects such as parts management, where Fala’s expertise ensures the seamless availability of components essential for the maintenance and repair of CipherLab products. The provision of expert repair solutions further solidifies Fala’s standing, showcasing their proficiency in addressing the intricacies of CipherLab devices.

Additionally, Fala’s role as the exclusive service partner involves crafting service agreements tailored to the specific needs of their customers. This personalized approach demonstrates Fala’s commitment to providing flexible solutions that align with the unique requirements of businesses relying on CipherLab products. The meticulous attention to detail and customer-centric focus set Fala apart as a service partner capable of adapting to the dynamic needs of its clientele.

Collaborating closely with the OEM in this partnership ensures that Fala remains at the forefront of advancements and developments within the CipherLab product range. This proactive engagement allows Fala to stay ahead of the curve, providing customers with cutting-edge solutions and unparalleled support. The synergy between Fala and CipherLab, facilitated by their exclusive service partnership, creates a robust framework that benefits end-users, businesses, and the overall industry.

In conclusion, Fala Ltd’s appointment as the sole UK Service Partner for the CipherLab product range is a monumental achievement and a testament to their dedication to excellence. Through their close collaboration with the OEM, provision of top-tier service, and a commitment to customer satisfaction, Fala has positioned itself as a leading service provider in the barcode scanner equipment industry. This partnership not only marks a significant milestone in Fala’s journey but also reinforces their status as a trusted and innovative player in the evolving landscape of barcode technology services.

Cipher Lab